SHIPPING & RETURNS

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At Madam K Beauty, we prioritize customer satisfaction and aim to provide a transparent and fair return policy that aligns with industry standards while ensuring a pitive shopping experience. Here's our return policy:

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1. Return Eligibility:

• Unused and Unopened Products: We accept returns for products that are unused, unopened, and in their original packaging.

• Damaged or Defective Products: Returns are also accepted for products that arrive damaged or defective. Customers must notify us within [X days] of receipt to qualify for a return.

2. Return Period:

• Timeframe: Customers have [X days] from the date of delivery to initiate a return request for eligible products.

3. Return Process:

• Request Submission: To initiate a return, customers must contact Madam K Beauty's customer service team or submit a return request through our website.

• Proof of Purchase: Proof of purchase, such as the order number or receipt, is required for all return requests.

• Return Authorization: Once approved, customers will receive a return authorization and instructions on how to return the product.

4. Refund or Exchange:

• Refund Option: We offer refunds to the original payment method for returned products that meet our return criteria. Refunds are processed promptly upon receipt and inspection of the returned items.

• Exchange Option: Alternatively, customers may opt for an exchange if they prefer a replacement product of equal value.

5. Conditions:

• Condition of Returned Products: Returned products must be in their original condition, including all packaging materials, inserts, and accessories.

• Shipping Costs: Unless the return is due to a Madam K Beauty error (e.g., damaged or defective product), customers are responsible for return shipping costs.

6. Exceptions:

• Non-returnable Items: Certain items may be non-returnable for hygiene reasons or if specified as final sale. These exceptions will be clearly communicated to customers prior to purchase.

7. Customer Support:

• Support Channels: Our dedicated customer support team is available to assist customers throughout the return process, addressing any inquiries or concerns promptly and professionally.

Conclusion:

Madam K Beauty's return policy is designed to ensure customer satisfaction while maintaining fairness and transparency. By offering clear guidelines, prompt processing, and responsive customer support, we aim to create a positive shopping experience for all our valued customers.